FAQ’s

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Where and when can I donate my stuff?

You can donate at any of our 14 retail stores or 5 attended donation centers. For a list of donation centers and hours, please visit the Donate section of the website.

Does Goodwill make house calls to pick up donations?

Yes, Goodwill currently offers home pick-up service for donations in Summit, Portage and Medina Counties.  To qualify for a home pickup use the following guidelines:

  • One piece of furniture; and/or
  • Three bags/boxes of clothing, household items, small electronics, shoes, toys, etc.

Please contact Gina Shook to schedule a pickup at  330-786-2576 for more information.

Where and when can I shop at Goodwill?

You can shop at any of our 14 Retail Stores, our Outlet Store and boutique. For a list of locations and hours, please visit the Shop section of the website.

Why should I donate to Goodwill rather than another charity or thrift store?

Goodwill stores are linked to a great cause – about 88% of Goodwill’s revenues go directly into employment and training programs for people with disabilities and disadvantages.

Why do Goodwill’s services vary in different geographic locations?

Each Goodwill organization operates autonomously and strives to identify the specific needs of their local community. Based on the needs of the community, each Goodwill organization designs programs and services that give individuals the skills they need to find work within their communities.

What happens to donated items that aren’t sold at Goodwill stores?

Our goal is to generate money to help fund Goodwill programs from every item that is donated. Items that cannot be sold in stores are reused or recycled in some other way. Visit the Environmental section of our website to learn more about how Goodwill is going green.

Who does Goodwill help?

Goodwill serves individuals who are unemployed, under-employed, downsized, dislocated, have disabilities or are new to the workforce. Goodwill’s mission is to help individuals prepare for, find and retain employment.

What does Goodwill do for the homeless and others in crisis?

Every day, we take for granted our warm coat in the winter, the dishes at our dinner table, and the comfy beds we sleep on. Necessities for most can be luxuries to individuals living in poverty or who have experienced a life-changing catastrophe. It is for this reason that the Elizabeth Clark Emergency Fund was established. Through the 2-1-1 hotline, an individual or family can request a voucher card to use at Goodwill Stores to buy the everyday things they need to get by. In 2015, more than $129,000 was redeemed by individuals and families that include homeless veterans, battered women and others in financial crisis.

Can I volunteer at Goodwill?

Yes. Please visit the Volunteer section of our website to find out more information about becoming a volunteer.

Who should I contact about store policies and operations?

Goodwill Industries of Akron, Inc. operates 14 retail stores, an Outlet and boutique  in five counties in Ohio: Summit, Portage, Medina, Ashland and Richland. If you have a question about policies in one of these stores please contact the corporate office at 330-724-6995.

How do I apply for a job at Goodwill?

Working for Goodwill is a very rewarding experience! To see current job openings or find out how to apply, visit the Work at Goodwill section of our website. Due to the high volume of resumes and applications received, we are unable to return all phone calls regarding the status of your application. If you are not contacted regarding the position for which you have applied, the Human Resource Department maintains your information on file for one year.

Contact Us

Click here
info@goodwillakron.org
330.724.6995

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Looking for a Goodwill Retail location near you? Check out our Locations & Hours page:

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